Effective Date: July 20, 2026

Shipping Policy for VastraAlaya

At VastraAlaya, we are committed to delivering your favorite ethnic wear, fashion accessories, and artificial jewellery safely and on time. Every order is carefully packed and dispatched to ensure that your products reach you in excellent condition. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, and other important information regarding the shipment of your purchases.

By placing an order on our website, you agree to the terms of this Shipping Policy.

Order Processing

All orders are processed after successful payment confirmation. Our team carefully verifies each order before preparing it for shipment.

  • Orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festivals, promotional sales, or high-demand periods, processing times may be slightly longer.
  • Customers will receive an order confirmation email after successfully placing an order.

Shipping Coverage

VastraAlaya currently delivers products across India.

We continuously work with trusted courier partners to expand our delivery network and ensure reliable service across cities and towns.

Delivery Timeline

Estimated delivery time depends on your location.

Metro Cities

Estimated Delivery:
3–5 Business Days

Tier 2 & Tier 3 Cities

Estimated Delivery:
5–7 Business Days

Remote Locations

Estimated Delivery:
7–10 Business Days

Please note that these are estimated delivery timelines and may vary depending on courier operations and local conditions.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.

From time to time, VastraAlaya may offer:

  • Free Shipping Offers
  • Festival Shipping Discounts
  • Promotional Delivery Benefits

These offers will be displayed on the website whenever applicable.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details
  • Tracking Link (where available)

You can use the tracking number to monitor the delivery status of your shipment.

Packaging

At VastraAlaya, we take great care in packaging every order.

Each product is securely packed to protect it from:

  • Dust
  • Moisture
  • Transit Damage
  • Handling During Shipping

Our aim is to ensure that every order reaches you in excellent condition.

Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the package.

If the customer is unavailable during delivery:

  • The courier partner may contact you.
  • A re-delivery attempt may be scheduled.
  • In some cases, the shipment may be returned to us if delivery cannot be completed.

Please ensure that your contact number and delivery address are accurate while placing the order.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.

VastraAlaya will not be responsible for delays or failed deliveries due to:

  • Incorrect Address
  • Incomplete Address
  • Wrong Postal Code
  • Incorrect Mobile Number
  • Customer Unavailability

Additional shipping charges may apply if the package needs to be re-shipped.

Delayed Deliveries

Although we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Severe Weather Conditions
  • Natural Disasters
  • Public Holidays
  • Government Restrictions
  • Festival Rush
  • Courier Network Delays
  • Transportation Issues
  • Remote Area Deliveries

We appreciate your patience and understanding in such situations.

Partial Shipments

In rare cases, if your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You will receive separate tracking information for each shipment if applicable.

Damaged Package During Delivery

If you receive a package that appears damaged or tampered with:

  • Do not accept the package if it is severely damaged.
  • Take clear photographs of the package.
  • Contact our customer support immediately.
  • Report the issue within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

Failed Delivery

A delivery may be marked as failed due to:

  • Customer unavailable.
  • Incorrect address.
  • Incorrect contact details.
  • Customer refused delivery.

If the shipment is returned to VastraAlay, additional shipping charges may apply for re-dispatch.

International Shipping

Currently, VastraAlaya ships only within India.

International shipping services may be introduced in the future.

Order Cancellation Before Shipment

Customers may request order cancellation before the product has been shipped.

Once the order has been dispatched, cancellation requests cannot be accepted.

Please refer to our Cancellation Policy for complete details.

Shipping During Sales & Festivals

During major sales events, festive seasons, or promotional campaigns, order processing and delivery times may be slightly longer than usual due to increased order volume.

Our team works diligently to dispatch all orders as quickly as possible.

Customer Support

If you have any questions regarding your shipment, delivery status, or order tracking, our customer support team will be happy to assist you.

You may contact us regarding:

  • Order Status
  • Tracking Information
  • Delivery Delays
  • Address Changes (before dispatch)
  • Shipping Queries

Policy Updates

VastraAlaya reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately after being published on this page. We encourage customers to review this policy periodically to stay informed.

Contact Us

For any questions regarding shipping, order tracking, or delivery assistance, please contact our customer support team through the contact information available on our website.