Effective Date: July 20, 2026

Refund& Return Policy for VastraAlaya

At VastraAlaya, customer satisfaction is our top priority. We are committed to providing premium ethnic wear, fashion accessories, and artificial jewellery of the highest quality. Every product is carefully inspected before dispatch to ensure it meets our quality standards. However, if you receive a damaged, defective, incorrect, or unsatisfactory product, we are here to assist you with a simple and transparent return, exchange, and refund process.

By placing an order on our website, you agree to the terms and conditions outlined in this Return & Refund Policy.

Return Eligibility

You may request a return within 7 days from the date of delivery if:

  • You received the wrong product.
  • The product arrived damaged during transit.
  • The product has a manufacturing defect.
  • The wrong size was delivered (where applicable).
  • The product received is significantly different from the product ordered.

All return requests must be submitted within the specified return period.

Return Conditions

To qualify for a return, the product must:

  • Be unused, unworn, and unwashed.
  • Be returned in its original packaging.
  • Have all original tags, labels, and accessories intact.
  • Include the original invoice or proof of purchase.
  • Be free from stains, perfume, makeup marks, or any signs of use.
  • Be in resalable condition.

Products failing to meet these conditions may not be accepted for return.

Non-Returnable Items

The following products are not eligible for return or refund:

  • Worn or used products.
  • Earrings that have been opened or worn (for hygiene reasons).
  • Artificial or imitation jewellery showing signs of use.
  • Customized or personalized products.
  • Gift Cards or Gift Vouchers.
  • Products purchased during clearance or final sale unless they are damaged or defective.
  • Products damaged due to improper handling or customer negligence.

Exchange Policy

We understand that sometimes you may need a different size or replacement product.

Eligible products may be exchanged if:

  • You received the wrong product.
  • The product has a manufacturing defect.
  • The delivered size is incorrect (subject to availability).
  • The product was damaged during shipping.

The exchanged product will be delivered within 5–7 business days after the exchange request has been approved and processed.

If the requested product is unavailable, we may issue a refund or provide an alternative product with your approval.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request, kindly provide:

  • Order Number
  • Clear photographs of the product
  • Images of the packaging
  • A brief explanation of the issue

After verification, our team will arrange an exchange or refund, depending on the nature of the issue.

Return Process

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.
  2. Share your order number and reason for the return.
  3. Submit clear photographs if requested.
  4. Wait for return approval from our support team.
  5. Securely pack the product in its original packaging.
  6. Ship the product back as instructed or use our pickup service where available.

Returns sent without prior approval may not be accepted.

Refund Policy

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If the return is approved:

  • Your refund will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • The actual time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

You will receive a confirmation email or message once the refund has been initiated.

Refund Exceptions

Shipping charges, COD charges (if applicable), gift wrapping fees, and other service charges are generally non-refundable unless the return is due to an error from VastraAlaya, such as sending the wrong or damaged product.

Cancellation of Return Request

A return request may be rejected if:

  • The product has been used, washed, or altered.
  • Original tags or packaging are missing.
  • The return request is submitted after the return window.
  • The product is damaged due to customer misuse.
  • Proof of damage or incorrect delivery is not provided when requested.
  • The item falls under the non-returnable category.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account.
  • Contact your bank or payment provider, as processing times may vary.
  • If the issue still persists, please contact our customer support team with your order details for assistance.

Policy Changes

VastraAlaya reserves the right to update or modify this Return &Refund Policy at any time without prior notice. Any changes will be published on this page along with the updated Effective Date. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support through the contact details available on our website.